I walked into my dad’s hotel gala and heard my stepmother snap, “Security, remove her.” I left without saying a word, then quietly

“Well,” he said, “that helps.”

Across from us sat Dana Wilkes, the interim operations consultant I had hired at 5:40 that morning. Dana was fifty-one, practical, and well known in Denver hospitality circles for saving hotels from family disasters. She wore a black blazer, no jewelry except a watch, and the expression of a woman who had seen wealthier people behave even worse.